Conditions of Sale and Returns

Given that "shipping" of the Products by Cosmic srl means their delivery to the couriers selected from time to time pursuant to art. 8.2, is not required to ship the Products until it has received payment of the Price (except for cash on delivery); once payment of the Price has been received, it undertakes to ship the Products:
(i) in the case of available Products (as defined in art. 4.):
- within 5 working days of receiving the debit authorization communication referred to in the art. 7.2 in case of payment via PayPal;
(ii) in the case of available Products that have become unavailable (as defined in art. 4.3), within 3 working days from the moment in which such Product or such Products are again available at the Cosmic Srl warehouses, without prejudice to the Customer's right to withdraw the Order pursuant to the same art. 4.3;
(iii) in the case of Products “on request” (as defined in art. 4.4.), within 3 working days from the moment they are available at the Cosmic Srl warehouses;
(iv) in the case of "customized" Products, (as defined in art. 4.5.), within 3 working days from the moment they are available at the Cosmic Srl warehouses;
(v) in the event that the availability of one or more Products is not indicated (as per the option referred to in art. 4.6) and the Products are available at the Silvietta Srl warehouses at the time the Order is sent by the Clients:
- within 3 working days of receiving the debit authorization communication referred to in the art. 7.2 in case of payment by credit card;
(vi) in the event that the availability of one or more Products is not indicated (as per the option referred to in art. 4.6) and the Products are not available at the Cosmic Srl warehouses at the time the Order is sent by of Customers, within 3 working days from the moment the Products are available at the Cosmic Srl warehouses.
8.2 The shipment of the Products is guaranteed, in the countries indicated in the Online Shop, via express couriers selected from time to time depending on the Product covered by the Order and the place of destination. The Products are shipped by Silvietta Srl, and delivered by the courier selected by Cosmic Srl, to the address indicated by the Customers at the time of registration referred to in the art. 6.1 or to a different address indicated at the time the Order was sent.
8.3 You undertake to do everything in your power to ensure that the Products shipped pursuant to the articles. 8.1 and 8.2 are delivered by selected couriers:
- in Italy within 48 hours from the shipping date;
- outside Italy within 15 days from the shipping date.
8.4 The delivery terms referred to in the art. 8.3, cannot, in any case, be considered binding and Cosmic Srl, not being able to directly control the deliveries of the Products following their shipment, cannot be held responsible in any way for their failure to comply.
8.5 In order to allow Customers to follow the status of their Orders, an Order number is generated which, inserted in the “My orders” section - accessible from all pages of the Online Shop - allows them to verify all the relevant information Yes, sir.
8.6 Customers can also check the status of their Orders thanks to the online "Order Tracking" function provided by the courier chosen for delivery. This verification can be carried out by Customers only after shipping the Products and using the tracking data communicated by e-mail or by accessing the Profile.
8.7 Customers, or other subjects appointed by Customers who are at the address indicated for delivery of the Products in the Order Confirmation, are required to verify, at the time of delivery, that:
(i) the Products correspond to what is indicated in the courier's transport document (DDT) both in number and type;
(ii) the packaging/packaging of the Products is intact, not damaged, nor wet or otherwise altered, including the closing materials.
8.8 Any damage to the packaging/packaging of the Products must be immediately contested by the Customers by placing a written control reservation on the courier's proof of delivery. It is understood that, once the courier document has been signed without any dispute, Customers can no longer raise any objection with reference to the external characteristics of what was delivered.
8.9 The Products can be delivered by couriers only to Customers or to persons authorized by them; the person to whom the Products are delivered must sign to certify the delivery. Couriers do not make deliveries to post office boxes or by placing the Products in letterboxes or other similar places.

9. Right of withdrawal

9.1 If the Customers are "consumers" (i.e. a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out), the Customers have the right, pursuant to and for the purposes of art. 64 of Legislative Decree no. 206/2005, to withdraw from the Sale and Purchase Agreements within 30 days from the date of receipt of the Products covered by the Sale and Purchase Agreements. The right of withdrawal must be exercised by Customers by sending a written communication via e-mail to the address referred to in the art. 15., containing:
(i) the expression of intention to exercise the right of withdrawal;
(ii) the indication of the Order that gave rise to the Sales Contract from which they intend to withdraw.
9.2 In case of exercise by Customers of the right of withdrawal referred to in this art. 9.:
(i) Customers undertake to return the Products within 10 working days from the date of the withdrawal notice referred to in the art. 9.1;
(ii) all costs related to the return of the Products are entirely borne by the Customers;
(iii) undertakes to reimburse the Price as quickly as possible, and in any case within 30 days from the date of receipt of the withdrawal notice referred to in the art. 9.1, provided that:
- the Products have been returned and are intact;
- the original packaging/packaging of the Products is also returned and is intact;
- any accessories, instruction manuals, etc. are also returned and are intact;
- the tax receipt sent with the purchase is returned;
- the Products have not been used;

(iv) will communicate to Customers the methods for reimbursement of the Price and may, for this purpose, request Customers for their bank details (IBAN and account holder).
9.3 If Customers exercise the right of withdrawal in a manner that does not comply with the methods and terms set out in this article 9, and in particular if they do not return the tax receipt proving the purchase, Customers are not entitled to a refund of the Price.